Monday, May 27, 2013

Why I did not buy Adobe Photoshop Elements 11, etc.

It sounded like a good offer for the Memorial Day weekend: $50 off from the retail price for two Adobe products: Adobe Photoshop Elements 11 and Adobe Premiere Elements 11, that is, $99.99. Everything went all right up until I saw what you see here on this screenshot. The only choice at that point was to click on "Place Order" without knowing the content of the product license agreement and much less which third party terms were involved. What's missing in this shopping cart web page is a link right there next to the product license agreement, which you will be able to find buried in a separate page. I contacted a customer service rep through a web chat who started lecturing me about software licenses instead of providing a straightforward answer to my question(s). I tried later on to place the same order and, again, there were no links to the product license (I've a bigger screenshot, if need be). In my opinion, clicking on this button is simply a buyer beware kind of trick and plainly deceptive. The link, I insist, should be next to the "Place Order" button. Read the text again and try to make sense out of it in the context of this screenshot with only one choice: "Place Order". By clicking Place Order, you acknowledge that as a condition to install and use your Adobe product, you must agree to the terms of Adobe's click-through product license agreement (including any third party terms which may appear in the agreement).

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